I recently had an experience with CVS that left me feeling frustrated and annoyed. I was livid at his 'too bad, take it or leave it' attitude. Anything else you need?' was his monotone, robotic response. I informed him that I had already spoken to the pharmacist on the phone almost an hour ago and he had told me they were finishing up with them then and they'd be ready when I arrived. He again mumbles in his monotone voice that the prescriptions are not filled yet and the earliest I would be able to pick them up would be the next day. The man at the counter does not even make eye contact with me, does not greet me with a 'how may I help you', and mumbles in a monotone robotic voice, 'Name and date of birth'. I waited for a while and arrived at the pharmacy at approximately 6:45. He also reminded me not to wait too long because the pharmacy was closing at 7:00pm. I spoke with the pharmacist who informed me that they were finishing up the prescriptions as we spoke and to wait a few more minutes before driving over to pick them up. Later, around dinner time, I called CVS to inquire about the status of the prescriptions so I could avoid driving all the way to the pharmacy if they were not going to be ready. Today,, our doctor called in a few prescriptions for my sick wife to the CVS on Charlotte Street in Pottstown, PA. And maybe, just maybe - they'll stop destroying our natural resources from all the paper they waste on 2 - 3 ft long receipts that everyone just throws away. So not only were there new staff unfamiliar with the area, they also seemed unfamiliar with how to fill prescriptions and customer service was not pleasant, even though it was the changes CVS made that created this very poor customer service. The new staff obviously was not even from the area, the prescriptions were not getting filled, they changed the rules on what and how they could fill things and so I went for days without necessary medications and I was told that I would need to call and remind them instead of the normal being texted when they were filled because I was on automatic refill. All the staff that had been there had all the sudden been replaced, all of them. However, for whatever reason there were changes made that totally ruined the experience. I had been using the same CVS in Target because the staff there was amazing.

I love CVS and they have a customer for life.

I will also be contacted by the manufacturer of the makeup as that is their policy. All I really wanted was to get a refund for the makeup and they did that plus more for me. I have been a shopper at CVS for many years have had my issues in store with customer service but for the most part in all the years I have been with them I have never felt like I wanted to stop patronizing them and go to a competitor. I wish I had names but have thrown away paperwork.

I also received a follow up call from someone else who deals with customer complaints. They took my complaint and told me they would also contact the company for the brand of makeup I had bought. The customer service rep was more than helpful and transferred me to someone in the customer care dept. I called their 800 customer service number hoping with CVS care card they could locate the transaction number and help me out as I didn't want to just throw away the makeup and couldn't use it. I had no receipt and had thrown away packaging. I bought brand name makeup from CVS had a reaction to it. I am quickly learning that at least computers aren’t rude and deserve our hard earned dollars. I hope they realize they no longer need these rude incompetent people. After I stood in place for 5 minutes I used the self checkout. Apparently she wasn’t done with her shopping yet and rather than placing her items aside and and taking the next customer at hand she chose to let her go and finish her shopping while everyone else waited on her. A couple of minutes later a lady excused herself from behind me and she passed by me going to the same cashier who checked her out immediately. I walked up to the empty line to check out and was told to wait a minute while the cashier finished her conversation with another employee behind the counter. When I went to pick up the prescription I also attempted to buy a couple of items off their shelves. In the end it was shown to be their incompetence. They blamed everyone for their failures, the doctors and the insurance company. I have been waiting 8 days for a controlled medication after an invasive surgery from these incompetent actors.

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